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0191 257 3101

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Phone

0191 257 3101

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Address

25 Northumberland Square
North Shields
NE30 1PW

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Email

law@kiddspoortaylor.co.uk

Kidd Spoor Taylor Solicitors

Complaints - Click to expand

We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need our clients to tell us about it. This will help improve our standards. Whenever possible, please raise any initial client care problems with the person acting on your case to give them the opportunity of resolving matters with you. Often, matters can be quickly resolved in this way.

If you are unhappy about any aspect of the service you have received, or about the bill, please contact us by post to our office at 25 Northumberland Square, North Shields, Tyne and Wear NE30 1PW, telephone 0191 257 3101 or email law@kiddspoortaylor.co.uk. We have a procedure in place which details how we handle complaints as follows:

The procedure

1.      We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2.      We will investigate your complaint. This will initially involve passing your complaint to the Principal Tracy Taylor, who will review your matter file and speak to the member of staff who acted for you. Should the compliant be in relation to the Principal Tracy Taylor then your complaint will pass to Christine Blenkinsop the Deputy Complaints Manager, who will review your matter file and speak to Tracy Taylor in this regard.
3.      We will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement letter.
4.      Within three days of that meeting we will write to you to confirm what took place and any solutions that have been agreed with you.
5.      If you do not want a meeting, or it is not possible, you will be sent a detailed written reply to your complaint, including the suggestions for resolving the matter, within 21 days of sending you the acknowledgement latter.
6.      At this stage, if you are still not satisfied, you should contact us again and we will arrange for another senior member of the firm to review the decision.
7.      We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8.      If we have to change any of the above timescales, we will let you know and explain why.
9.      If you are still not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. We would hope that this does not become necessary and that we can resolve matters between ourselves. Contact details are as follows:

PO Box 6167
Slough
SL1 0EH
‘ 0300 555 0333
* enquiries@legalombudsman.org.uk
ü www.legalombudsman.org.uk

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned, or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

Complaints in relation to bills
The complaints procedure above also applies to complaints arising concerning our bill. There may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974; The Legal Ombudsman may not consider a complaint about a bill if you have applied to the Court for assessment of that bill.
Raising concerns with our regulator
• The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find information about raising your concerns with the SRA at www.sra.org.uk/consumers/problems/report-solicitor/

LEO Limitation Data - Click to expand

As of 01 April 2023 the time periods for reporting a complaint to the Legal Ombudsman is no longer than:
• Within six months of receiving our final response to your complaint
and
• No more than one year from the date of the act or omission being complained about; or
• No more than one year from the date when you should reasonably have known that there was cause for complaint. ‘

Copyright © 2025 Kidd Spoor Taylor Solicitors | Authorised and regulated by the Solicitors Regulation Authority No. 486371